The Live Oak Caregivers management team combines its caregiving, nursing and business experience to optimize the delivery of high-quality personal care services. We are dedicated to helping clients improve their quality of life with as much independence as possible.
Meet the Team
William J. Falconer
Chief Executive Officer
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Bill Falconer, Founder and CEO of Live Oak Caregivers, brings over 25 years of expertise in business consulting and professional services, specializing in business strategy, customer relationship management and team training. His experience includes managing health care services clients, where he developed expertise in health care operations and compliance.
Prior roles include President of Summit Industries, a consumer products manufacturing company, and Co-Founder of Midtown Consulting Group. He also served as Vice President at The North Highland Company, leading their Atlanta CRM and Business Intelligence practices, and Senior Manager of Strategic Services at Accenture.
Bill holds a Bachelor of Science in Industrial Engineering from Georgia Tech and an MBA from Northwestern University's Kellogg Business School. He and his wife, Sharon, have four children.
David Ingram
Chief Operating Officer
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David Ingram is Live Oak Caregivers’ Chief Operating Officer. He is responsible for ensuring that each client implementation is a success, and that management and caregiving teams deliver the highest level of personal care. He oversees case management, compliance management and caregiver training programs.
David has more than 25 years experience developing enterprise technology solutions and managing the delivery of web services. Prior to helping form Live Oak Caregivers, he owned and operated River Blue Media, a developer of eCommerce applications, and Stardata Technologies, a developer of information management systems.
David’s involvement in community service projects includes support for non-profits Greenprint Foundation, Chastain Horse Park and Trinity Community Ministries. He has coached youth sports for more than 20 years, and has served on the boards of Buckhead Baseball and Northside Youth Organization.
William Izlar
Chief Financial Officer
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As the Chief Financial Officer at Live Oak Caregivers, Bill Izlar oversees the company's financial and risk management operations. With over three decades of experience in financial services, Bill brings a wealth of knowledge, particularly in commercial real estate financing and sales to institutional investors, with over 15 years dedicated to multi-family real estate ownership and management. His roles have encompassed all facets of acquisition, financing and disposition of apartment properties.
Bill's professional journey also includes management positions at the Coca-Cola Company, Servidyne, residential real estate firm Dorsey Alston and the Trust for Public Land, where he contributed to land acquisition and green space development for municipalities using public and private funding.
Raised in Atlanta, Bill graduated from The Westminster Schools and earned his undergraduate degree from The University of North Carolina, Chapel Hill, followed by an MBA from Georgia State University. Actively engaged in the community, he has served on the Emory Board of Visitors and the Westminster Schools' long-term capital maintenance subcommittee. Bill and his wife, Nancy, are proud parents of six children and active members of Peachtree Presbyterian Church.
Jeff Ervin
Regional Director | Chattanooga
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Jeff Ervin spearheads new business development initiatives for the company, overseeing operations in the Chattanooga office and catering to Southeast Tennessee and North Georgia regions.
Bringing over three decades of sales and sales management expertise to the table, Jeff's professional journey predominantly unfolds within the cable television industry. He kickstarted his career in consumer product sales at SC Johnson & Son, subsequently delving into sales management roles at esteemed companies such as Ford Motor Company, AT&T, Comcast and Viamedia.
Jeff holds a Bachelor of Science degree in Marketing from the University of Tennessee in Knoxville. Beyond his professional endeavors, he actively participates in fostering youth sports, affiliating with organizations like Buckhead Baseball, Northside Youth Organization and The Marist School. He and his wife, Beth, are active members of Peachtree Presbyterian Church and proud parents of two grown children, both residing in Atlanta.
Sandra Jackson
Office Manager
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Sandra Jackson serves as the Office Manager at Live Oak Caregivers, where she oversees various human resources tasks and ensures compliance for both clients and caregivers.
With more than two decades of experience in home health operations, Sandra boasts a diverse skill set encompassing client and caregiver relations, compliance management, schedule coordination, payroll administration, team development and office management within the home health care sector.
Before joining Live Oak Caregivers, Sandra held key roles in the industry. She spent eight years as a logistics coordinator at the Atlanta Visiting Nurse Home Health Care branch, followed by two years as the Director of Operations at Azalea Home Care in Tucker, Georgia. Before that, she dedicated twelve years to serving as a Scheduling Supervisor at Interim Home Health Care in Atlanta. Sandra’s extensive background in operational management and her adept handling of complex home health logistics make her an invaluable asset to the management team.
Lucy Perry
Director of Nursing Services
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Lucy Wille, a Registered Nurse, is responsible for directing the client's nursing services within the company. Her responsibilities encompass supervising nursing operations, ensuring client well-being, conducting caregiver training and managing care plans. Lucy ensures that all caregiving activities adhere to or surpass the standards set by the state of Georgia.
Before joining Live Oak Caregivers, Lucy gained experience as a staff nurse at the Shepherd Center, followed by her role as a urology practice nurse at Piedmont Hospital.
Lucy, originally from Atlanta, holds a degree in Health Promotion from the University of Georgia and is an alumna of Marian University School of Nursing.
Andrea Ragin
Director of Clinical Services
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Andrea Ragin, a Registered Nurse and one of the pioneering founders of Live Oak Caregivers brings a wealth of nursing expertise and invaluable guidance to clients and their families.
With over 25 years of experience, Andrea has built a successful nursing career across various settings including hospitals, home health and primary care. Previously, she served as the Manager of Home Health at Visiting Nurse Health System, Georgia's largest non-profit home healthcare and hospice provider.
Before that, Andrea held the position of Director of Healthcare Services at Interim Healthcare in Atlanta, Georgia, for four years. In this role, she led and supervised staff to deliver exceptional patient care with compassion and efficiency. Outside of work, Andrea and her husband Pat are active members of the Sandy Springs community, where they raised their five children.
Jane Parker
Case Manager
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Jane Parker oversees caregiving assignments for the company in Southeast Tennessee and North Georgia. She is dedicated to achieving success in every case and ensuring clients receive top-tier professional service.
With over 25 years of experience in the home care sector, Jane's journey began with her family's healthcare products business, National Medical, which was established in Chattanooga by her parents. She later transitioned to roles in healthcare case management with Guardian Home Care, Hearth Hospice and Visiting Angels.
Jane graduated magna cum laude from the University of Georgia, holding a Master's degree in Education.
Amber Ledbetter
Compliance Manager
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As the Compliance Manager, Amber Ledbetter implements company policies and procedures to ensure adherence to state and federal regulations within the home health industry. Her main responsibility lies in upholding caregiver licensing and certification standards. Additionally, she acts as a valuable resource for staff and management, aiding in maintaining accurate documentation and keeping them informed about any changes to pertinent laws and regulations affecting the company.
Before joining Live Oak Caregivers, Amber accumulated over 15 years of experience in various fields, including customer service, banking, accounting and business administration. She held positions at WellStar Health Systems, Force Marketing Inc., Wells Fargo Bank and the Roman Catholic Archdiocese of Atlanta.
Courtney Reynolds
Director of Human Resources
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Courtney Reynolds is the HR and Compliance Director for Live Oak Caregivers' Southeast Tennessee and North Georgia operations. She is responsible for compliance management and caregiver recruiting to serve clients throughout the region. Prior to joining Live Oak Caregivers, Courtney spent more than 20 years in human resources and management roles with Turner Broadcasting in Atlanta, and Blood Assurance, a regional, non-profit blood bank.
A native of Chattanooga, Courtney graduated high school from Girls' Preparatory School and received a BBA in Marketing from Southern Methodist University in Dallas, TX. She has been married-with-labs for more than 22 years to commercial photographer, Dan Reynolds, and enjoys hiking around their Signal Mountain home, volunteering for the Houston Museum of Decorative Arts and watching sporting events.
Mille Witmer
Case Manager
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Mille Witmer serves as a Case Manager at Live Oak Caregivers, specializing in business development, fostering client relationships and overseeing caregivers' assignments. With a deep-seated commitment to the health and quality of life of Live Oak's clientele, she brings over 25 years of extensive business expertise to her role.
Before her tenure with Live Oak Caregivers, Mille played a pivotal role as a founding member of Carlisle Etcetera, where she served as a Regional Manager for two decades, steering the company's comprehensive growth strategies. Moreover, she boasts five years of experience in the concierge industry, catering to the bespoke needs of both individual and corporate patrons.
Beyond her professional endeavors, Mille enjoys staying physically active, contributing to her neighborhood and community, and spending time with family and friends.
Alex Taylor
Case Manager
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Alex Taylor serves as a Case Manager at Live Oak Caregivers, focusing on business development and nurturing relationships between clients and caregivers. She collaborates closely with families, assisting them in navigating the complexities of caring for their loved ones.
Before joining Live Oak Caregivers, Alex held prominent roles as a real estate agent for Atlanta-based companies Harry Norman REALTORS® and Dorsey Alston REALTORS® and accumulated a fulfilling 20-year career with Delta Airlines.
Alex earned her Bachelor of Arts in Economics from the University of Georgia. A native Atlantan, she shares her hometown with her husband and two sons. Outside work, she relishes walking her three dogs and participating in fitness activities, including playing ALTA tennis.
Angie Chesin
Resource Manager
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Angie Chesin serves as Live Oak Caregivers' Resource Manager, aiding our Case Managers in caregiver recruiting, interviewing and assignment scheduling. Angie's contributions are invaluable to our quest to become the premier caregiving agency in Georgia.
A native Atlantan and University of Georgia alumna, Angie has devoted her volunteer hours to various organizations, including Children's Healthcare of Atlanta, Open Hand Atlanta, Northside Youth Organization and Peachtree Road United Methodist.
She is a proud parent to Clay and Annalie, who live in Atlanta and Austin, Texas, respectively. In her leisure, Angie delights in traveling and playing tennis.
Mary Catan
Case Manager
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Mary manages client and caregiver relationships, covering the north Atlanta region, and works to find the right chemistry between a client and caregiver, to match them in a way that both feel comfortable and the client's needs are met.
Mary brings more than 10 years of professional services experience to our team, primarily focused on providing care and concierge services to the senior community.
Diana Roman
Case Manager
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Diana is responsible for business development, caregiver recruiting and the management of care assignments in the Metro Atlanta area and regions south and west of Atlanta. She works closely with her team of caregivers to ensure a positive and fulfilling experience for clients and their families.
Prior to joining Live Oak Caregivers, Diana founded Diversity Dialogues, which develops curriculum and workshops for diversity and inclusion training. She was also the co-creator of the genealogical database for black American families searching for Our Black Ancestry.
Diana spent thirteen years with Procter & Gamble as a national accounts manager and global exports marketing director. With Zgroup, she was a brand strategist on projects for Disney, Fox and Ernst & Young.
Diana is a graduate of The Georgia Institute of Technology, and in her free time, she enjoys boating, biking, yoga and spending time with her family.
Donald Conrad
Case Manager
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Donald Conrad is a Live Oak Caregivers Case Manager. He develops new business and manages relationships with both clients and caregivers. Having experienced the challenges of caregiving with his own family, Donald finds joy and fulfillment in helping others manage the process.
An almost native Atlantan, Donald attended Vanderbilt University and has been involved most of his business career in the technology and professional services fields. He is a member of the Cathedral of St. Philip, Buckhead Lion’s Club and several local men’s groups, and coached Top Hat Soccer for many years.
Donald has one daughter he can’t convince to leave New York City, and he enjoys walking, working out, golf, skiing and travel.
Susan Durkes
Caregiver Training Manager
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Susan Durkes provides concierge services, including taking clients to museum outings, shopping, etc. She is a certified Red Cross CPR instructor, and conducts CPR and First Aid training for our caregivers. In addition, she is a member of our compliance management team.
Susan's background includes caregiver management and training, event planning, grant writing and project leadership for visual and performing arts programs. Susan is originally from Illinois, is a graduate of Hollins University and has been an Atlantan since 2014.