Management Team


The Live Oak management team combines its caregiving, nursing and business experience to optimize the delivery of high quality personal care services. Every team member is dedicated to helping clients improve quality of life with as much independence as possible in the comfort of home. Live Oak Caregivers is led by:

William J. Falconer, Chief Executive Officer

Bill Falconer is the Founder and Chief Executive of Live Oak Caregivers. He has over 25 years of business consulting and professional services experience, specializing in business strategy, customer relationship management and training teams of service providers. Bill has managed a number of health care services clients, where he developed expertise in health care operations and compliance.

Prior to founding Live Oak Caregivers, Bill served as President of Summit Industries, a consumer and health care products manufacturing company and was the Co-Founder of Midtown Consulting Group, strategic business management consultants. Prior, Bill was a Vice President at The North Highland Company, where he led their CRM and Business Intelligence practices in Atlanta, and was a Senior Manager in Accenture’s Strategic Services practice.

Bill received his Bachelor of Science in Industrial Engineering from the Georgia Institute of Technology, and an MBA from the Kellogg Business School at Northwestern University. Bill and his wife, Sharon, have four children.


David Ingram, Chief Operating Officer

David Ingram is Live Oak Caregivers’ Chief Operating Officer. He is responsible for ensuring that each client implementation is a success, and that management and caregiving teams deliver the highest level of personal care. David oversees case management, compliance management and caregiver training programs.

David has more than 25 years experience developing enterprise technology solutions and managing the delivery of professional services. Prior to helping form Live Oak Caregivers, he founded and operated River Blue Media, a developer of eCommerce web applications.  Prior to that, he was President of Stardata Technologies, a developer of information management systems for K-12 education.

David’s involvement in community service projects includes support for non-profits Greenprint Foundation, Chastain Horse Park and Trinity Community Ministries. He has coached youth sports for more than 20 years, and has served on the boards of Buckhead Baseball and Northside Youth Organization.


William Izlar, Chief Financial Officer

As Live Oak Caregivers’ Chief Financial Officer, Bill Izlar manages the company’s financial and risk management activities. He has over 30 years experience in financial services, half of which was spent in the area of commercial real estate financing and commercial real estate sales to institutional investors. He has over 15 years experience being involved in ownership and management of multi-family real estate, with roles including all aspects of acquisition, financing and disposition of apartment properties.

Bill also worked in management positions with the Coca-Cola Company, Servidyne and residential real estate firm Dorsey Alston, as well as the Trust for Public Land, which used public and private funding to acquire land and develop green space for municipalities.

Bill grew up in Atlanta and graduated from The Westminster Schools. He received an undergraduate degree from The University of North Carolina, Chapel Hill, and an MBA from Georgia State University. He has been very active in the community, serving on the Emory Board of Visitors, Westminster Schools long-term capital maintenance sub committee, and as a coach of youth sports at Buckhead Baseball. Bill and his wife Nancy have 6 children, and are active members of Peachtree Presbyterian Church.


Sandra Jackson, Office Manager

Sandra Jackson is Live Oak Caregivers’ Office Manager. She also manages a wide range of activities related to human resources and client and caregiver compliance.

Sandra brings to Live Oak Caregivers over 20 years experience in home health operations. Her broad background in home health care includes client and caregiver relations, compliance management, schedule coordination, payroll management, team building and office administration.

Prior to joining our team, Sandra spent 8 years as a logistics coordinator for the Atlanta office of Visiting Nurse Home Health Care. She also spent 2 years as Director of Operations for Azalea Home Care based in Tucker, Georgia, and 12 years as a Scheduling Supervisor with Interim Home Health Care in Atlanta. Sandra’s years of managing operations and handling challenging home health logistics make her a valuable member of the management team.


Amber Ledbetter, Compliance Manager

As the company’s Compliance Manager, Amber Ledbetter is responsible for implementing policies and procedures to ensure compliance with state and federal regulations for the home health industry. Her primary focus is on maintaining caregiver licensing and certification. Amber also serves as a resource for employees and managers to maintain documentation accuracy, and stay abreast of updates to laws and regulations that may impact the company.

Prior to joining Live Oak Caregivers, Amber had over 15 years experience in customer service, banking, accounting and business administration, with WellStar Health Systems, Force Marketing Inc., Wells Fargo Bank and the Roman Catholic Archdiocese of Atlanta.


Lucy Wille, RN/Director of Nursing Services

Lucy Wille is a Registered Nurse and directs the company’s client nursing services. She oversees nursing activity and is responsible for client wellness, caregiver training and care plan management. She ensures that all caregiving meets or exceeds requirements mandated by the state of Georgia.

Prior to joining Live Oak, Lucy worked as a staff nurse at the Shepherd Center, and most recently as a urology practice nurse at Piedmont Hospital.

Lucy is an Atlanta native, a graduate of the University of Georgia with a degree in Health Promotion, and a graduate of Marian University School of Nursing.


Andrea Ragin, RN/Manager of Nursing Services

Andrea Ragin is a Registered Nurse and an original founder of Live Oak Caregivers.  She provides a broad range of nursing skills and wealth of advice to clients and their families.

For more than 25 years, Andrea has had a diverse and successful nursing career in hospital, home health and primary care environments. Previously, she was Manager of Home Health for Visiting Nurse Health System, the largest non-profit home healthcare and hospice in Georgia.

Prior, Andrea spent 4 years as Director of Healthcare services for Interim Healthcare in Atlanta, Georgia, where she managed and directed staff to provide excellent patient care in an effective, caring and productive model. She and her husband Pat have 5 children and are active in the City of Sandy Springs.


Jeff Ervin, Regional Director – Chattanooga/North Georgia

Jeff Ervin develops new business for the company, operating out of the Atlanta office and our Chattanooga office, which serves Southeast Tennessee and North Georgia.

Jeff has over 30 years of Sales and Sales Management experience, with most of his career spent in the Cable Television industry. Jeff began his career with SC Johnson & Son in consumer product sales, followed by sales management positions with companies that include Ford Motor Company, AT&T, Comcast and Viamedia.

Jeff received his Bachelor of Science in Marketing from the University of Tennessee in Knoxville. He has been involved in youth sports at Buckhead Baseball, Northside Youth Organization and The Marist School. He and his wife Beth are members of Peachtree Presbyterian Church and have two grown children who both live in Atlanta.


Malcom Pritchett, Regional Director – Cartersville/Rome/Canton

Malcom Pritchett is Director of the Live Oak Caregivers Cartersville office, which serves central North Georgia. He is responsible for developing business and managing operations throughout the North Georgia region.

Malcom earned Bachelor’s degrees from Kennesaw State University in Management and Marketing. He then spent 30 years in Sales, Operations and Service management in senior leadership roles with The Home Depot and with Target. He has a servant leadership style that focuses on building and preparing teams with the tools and training to exceed client expectations.

Malcom was born and raised in Cartersville, where he married his high school sweetheart Charissa, and raised their three daughters. They are active members of Sam Jones Methodist Church, and support many local non-profit organizations. His involvement in community has always been important to him. Malcom serves on the Cartersville High School “Purple Hurricanes” School Governance Council and the Georgia College and State University Leadership Council. He has also served on the Advisory Board for Hands On Atlanta.


Mille Witmer, Case Manager

Mille Witmer is a Live Oak Caregivers Case Manager, involved in business development, client relationship building and managing caregivers on assignment. She has a passion for the health, well being and quality of life of Live Oak clients.

Mille brings 25 years of business experience to Live Oak Caregivers. Prior to joining the company, she was a founding member of Carlisle Etcetera, where she spent 20 years as a Regional Manager, directing all aspects of business growth. Additionally, Mille has 5 years experience in the concierge industry, providing personalized one-on-one services for individuals and corporate clients.

Mille enjoys staying physically active, contributing to her neighborhood and community, and spending time with family and friends.


Alex Taylor, Case Manager

Alex Taylor is a Live Oak Caregivers Case Manager, involved in business development and managing client and caregiver relationships. She works closely with families to help them navigate the complexities of caring for their loved ones.

Previously, Alex was a leading real estate agent for Atlanta-based companies Harry Norman Realtors and Dorsey Alston Realtors, and enjoyed a fulfilling 20-year career working for Delta Airlines.

Alex graduated from the University of Georgia, where she earned a Bachelor of Arts degree in Economics. She and her husband are native Atlantans and are the proud parents of two sons. She loves walking her three dogs, and enjoys fitness and playing ALTA tennis.


Angie Chesin, Resource Manager

Angie Chesin is Live Oak Caregivers’ Resource Manager. She assists our Case Managers with caregiver recruiting and interviewing, staffing and scheduling assignments.

Angie is a native Atlantan and a graduate of the University of Georgia. She has dedicated her volunteer time to organizations including Children’s Healthcare of Atlanta, Open Hand Atlanta, Northside Youth Organization and Peachtree Road United Methodist.

Angie is a valuable resource in our efforts to be the very best caregiving agency in Georgia. She has two children, Clay and Annalie, who reside in Atlanta and Austin, Texas. Angie enjoys traveling and playing tennis in her free time.